Burnt House Vineyard is a family business in the heart of the Suffolk countryside, producing award winning still and sparkling wines. We operate a Cellar Door & Tasting Room which offers tours, drop in wine tastings and wine accompanied with a menu of local produce platters such as cheese and charcuterie to match our wines.
We offer different food experiences and events throughout the year including pizza nights, picnics in the vines as well as our tours of the vineyard in the summer months.
We’re looking for enthusiastic Front of House Team Member to join our friendly and passionate team. Our Front of House Team members support our business in providing our customers with knowledge, passion and an approachable attitude!
Our tasting room is currently open Friday to Sunday, with additional mid week events. We are looking for a team member to join us for weekends and Friday evenings. This job role is a part-time position but may include additional hours in the peak months for events and extended opening times.
To be considered for this role you must be over 18 to serve alcohol.
About the Role:
Act as the initial point of contact for Burnt House Vineyard welcoming customers to the tasting room.
Table service and bar service.
Serving alcohol and providing customers with knowledge of our range of wines.
Maintaining the venue, keeping it clean and tidy at all times.
Wash and polish and glass and tableware.
Good time management and organisational skills.
Barista coffee making (training provided).
Assist with events and various activities throughout the year.
Have a working knowledge of the vineyard and its history and the wine we produce (training provided).
Part time hours/weekend availability. Additional hours available from time to time for our pop up events on Friday nights and mid week.
Be able to work as part of a team and provide exceptional customer service.
Other reasonable duties may be required from time to time.
About you:
We are looking for someone who has enthusiasm for amazing customer service matched with a passion for wine and food. As the first port of call for our customers we need somebody with strong and clear communication skills who has an understanding of great hospitality and an eagerness to learn about our Vineyard and the wines we produce as we expect all our employees to be ambassadors for our brand. A driving licence is advisable as we are in a rural location.
What we offer:
Training on the vineyard and wines will be provided alongside industry standard qualifications such as Food Hygiene Level 2 and Food Allergen training.
Please send a CV and covering letter to careers@burnthousevineyard.co.uk
